Returns

The right to withdraw

A product that is undamaged and unopened can be returned within fourteen days of receipt. The cost of return is borne by the buyer, unless the product was damaged in delivery.

How to return a product

1. Ring 01 78 77 065 (Mon, Wed, Fri 8.00 to 14.00) or write through the contact form.
2. Give the order number and say what you are returning.
3. We agree the way of returning it and confirm the address.

A damaged parcel

Tell us as soon as you can, with a photograph of the parcel and the product if possible. We replace a damaged product; in that case the cost of return is not yours to bear.

What we refund

We refund the value of the goods returned. A return may also be partial: if you return only part of an order, we refund the value of that part.

The cost of sending the product back is yours, unless the product arrived damaged or was the wrong one.

We refund the money by the same means the order was paid by.

Foods and opened products

The text of this section is to be confirmed by a legal adviser. Teas, vinegars and preparations are foods or cosmetic products, for which particular rules apply to the return of opened packaging. Until the rule is written down we ask you to ring; we will settle each case individually.

Time limit for the refund

The time limit and the means of refund are to be confirmed by a legal adviser and will be set out in the terms of business.

Questions

For anything else, ring 01 78 77 065 (Mon, Wed, Fri 8.00 to 14.00).