Terms of business

Terms of business of the online shop pater-simon-asic.si and sitik.si

The online shop www.pater-simon-asic.si, also at www.sitik.si, is run by the company Sitik d.o.o., Cistercian Abbey of Stična.

Company details

Full name: SITIK proizvodnja in prodaja čajev in drugih sredstev domačega zdravljenja, d.o.o., Cistercijanska opatija Stična

Short name: Sitik d.o.o., Cistercian Abbey of Stična

Address: Stična 17, 1295 Ivančna Gorica, Slovenia

Bank account: SI56 0204 1001 5614 768 (NLB d.d., Ljubljana)

Company registration number: 5624673000

VAT number: SI55234682

Share capital: EUR 8,763.00

PayPal address: info@sitik.si

Email: info@sitik.si

Telephone: +386 (0)1 7877 065

The company is entered at the District Court in Ljubljana under registration file no. 061/11868800 of 18 June 1992.

The terms of business and of use of the website www.pater-simon-asic.si (hereinafter: the online shop, Sitik d.o.o., the provider) are drawn up in accordance with the Consumer Protection Act and the remaining legislation prescribed for selling over the internet and for doing business in that way. The terms govern the working of the online shop and the business relationship between Sitik d.o.o., registered users (hereinafter: users) and buyers of goods or services (hereinafter: buyers).

1. General

The online shop is intended for the sale of food products, food supplements, herbal preparations and similar products which the company Sitik d.o.o. produces, imports and markets.

2. Availability of information

The provider undertakes always to give the buyer the following information:

the identity of the company (name and registered office of the company, registration number),
contact details enabling the user to communicate quickly and effectively (email, telephone),
the essential characteristics of the goods or services (including after-sales services),
the availability of products (every product or service offered on the website should be available within a reasonable time),
the conditions of delivery of the product or performance of the service (means, place and time of delivery),
the prices of products, which must be clearly and unambiguously set and from which it must be apparent whether they already include taxes and transport costs, the means of payment and of delivery,
an explanation of the complaints procedure, including all details of the contact person or the customer service.

3. The range and its origin

Because of the nature of the business, the range in the online shop may change daily. All prices given in the online shop are final unless expressly stated otherwise. The company Sitik d.o.o. is registered for VAT, so all prices include VAT. Prices apply at the moment the order is placed and have no validity set in advance. Prices apply in the case of payment by the means of payment given and under the conditions stated in the online shop at the moment the order is placed.

Despite the provider's efforts to give up-to-date and accurate information about product prices in the online shop, it can happen that a price is wrong. In that case, or where the price of an item changes while the order is being processed, the provider will allow the buyer to withdraw from the purchase, and will at the same time offer the buyer a solution that may satisfy both sides.

The prices of items do not include the cost of delivery, that is the postage for sending the items. Postage for delivery within Slovenia depends on the total weight of the items ordered and is shown to the buyer in the cart before the order is confirmed. For parcels up to 2 kg it is EUR 4.99, and thereafter: up to 5 kg EUR 9.90; up to 10 kg EUR 11.70; up to 15 kg EUR 13.50; up to 20 kg EUR 15.20; up to 25 kg EUR 17.40 and up to 31.5 kg EUR 19.70. For registered buyers who are signed in to their user account when placing the order, postage is free on orders of items worth EUR 55.00 or more, as the provider covers the cost of delivery in that case; in judging that threshold, the value of the items without postage is counted. There is no postage on collection in person at the Cistercian Abbey of Stična.

For parcels abroad, postage is charged to the tariff of Pošta Slovenije according to the country and the total weight of the items ordered. Countries are placed in three zones: the countries of the European Union, other European countries, and the rest of the world. The postage is shown to the buyer at the checkout once the country of delivery is chosen, before the order is confirmed. Free postage for registered buyers applies only to delivery within the Republic of Slovenia. The provider sends only to the countries listed in the country selector at the checkout; any import duties and taxes of the receiving country are borne by the buyer.

The contract of sale between the provider and the buyer is concluded at the moment the provider confirms the order and the buyer receives an email with the status "Order confirmed". From that moment all prices and other conditions are fixed and apply both to the provider and to the buyer.

### Promotions

Discounts are not added together unless the conditions of the promotion state otherwise. One promotional code may be used with each purchase. When items on promotion are bought, the offer of free postage or delivery does not apply in any case, unless separately agreed or laid down otherwise. Nor may a promotional code be applied to items that are already reduced, for a further reduction of the price of the items or of the final price in the cart.

### Pictures and graphics

Photographs, pictures or recordings published as part of the offers are the property of Sitik d.o.o. or of its suppliers and business partners. Photographs, pictures or recordings may be symbolic only and do not guarantee the exact properties of the product or service; they may show the service, the offer, the company, the goods or the sales promotion symbolically or actually. Although the provider endeavours to give accurate photographs of the items for sale, all photographs are to be taken as symbolic. Photographs do not guarantee the properties of a product.

### Reviews of products and of the provider

The provider is not answerable for the content of reviews of products and services written by visitors and users. The provider may examine reviews before publication and refuse those that contain obvious untruths or are misleading or offensive. The provider is not answerable for the information in reviews and disclaims any liability arising from the information in them.

4. The buying process in the online shop, and the invoice

Sitik d.o.o. acts as a company that offers goods or services over the internet and in a physical shop (address of the physical shop: Čajnica in zeliščna lekarna patra Simona Ašiča, Stična 17, 1295 Ivančna Gorica).

The buyer pays the purchase price to the company Sitik d.o.o. and receives an invoice together with the goods. The online shop does business in the territory of the Republic of Slovenia and in other EU countries. The parcel also contains a printed invoice.

### Order statuses

Information about the status and the content of an order is always available to the buyer on the provider's website. The stages and conditions of processing an order are set out below.

Order in the queue. After placing an order the buyer receives an email notice that the order has been taken into the queue. Within one hour of placing the order, that is up to the stage of processing, the buyer has the right to cancel the order and withdraw from the distance contract (the order must be cancelled by email to info@sitik.si). The order number must be stated. The email address from which the buyer cancels must match the email address used when confirming the purchase. If the buyer does not cancel the order, it goes on to be processed.

Order confirmed. If the buyer does not cancel the order within one hour of placing it, the order goes on to be processed, during which the provider examines it, checks the availability of the items ordered and then confirms the order or refuses it with a reason. The provider may ring the buyer on their contact telephone number or write by email to check details or to ensure the accuracy of delivery. On confirming the order the provider also informs the buyer by email of the expected delivery time. At this stage the contract of purchase of the items ordered between the buyer and the provider is irrevocably concluded.

Goods sent. Within the agreed time the provider makes up the goods, sends them and informs the buyer by email.

### Returning items

As to returning products, the buyer may agree with the provider by notifying their intention by email to info@sitik.si.

Items may be returned within 14 days of receipt. Goods sold in the online shop may be returned by the buyer unless they are goods:

which are sealed and consequently not suitable for return for reasons of health protection or hygiene, where the consumer has opened the seal after delivery (sealed food products, for instance),
which belong to groups of products requiring storage within a particular temperature range and for which the buyer cannot ensure a suitable temperature regime, or is not authorised to measure temperature with a calibrated instrument, and which are therefore not suitable for return (chocolate, ointments and the like, for instance).

Returned items must be packed in closed original packaging when returned, in unchanged quantity and undamaged. The cost of returning items is borne by the buyer.

All disputes under this head and any other disputes are settled before the competent court in Ljubljana.

### Misuse of a purchase and unilateral withdrawal from a valid contract

Where the buyer does not collect items ordered that were sent with payment on delivery, and does not withdraw from the contract in writing in good time, and the items are returned to the address of the company Sitik d.o.o. after 15 days have passed, this is not counted as withdrawal from the contract, since the contract is still validly concluded and this is a unilateral, unannounced withdrawal by the buyer. Where goods ordered in this way are not collected, the buyer is liable to pay compensation for the loss caused, for which the provider will issue a claim including payment details, which the buyer is obliged to settle, since they did not end the contract and the order by email to info@sitik.si (or by the other valid means that the Consumer Protection Act provides for). If the claim sent is not paid, the matter is dealt with by ordinary civil proceedings.

The indicative amount charged to the buyer on the return of uncollected goods is EUR 12.00 including VAT. That amount may also be higher where the parcel is heavier and/or higher postage has been paid for it.

### Security of the purchase

On registration of a user at pater-simon-asic.si, personal and other data are collected on the basis of the Personal Data Protection Act and the individual's own consent. Sitik d.o.o. undertakes to keep these data carefully and securely for the purpose of carrying out orders without hindrance, of composing a personalised offer, of statistical analysis and for the purposes of improving the working of the online shop and its services. The newsletter also includes an exclusive offer intended only for subscribers.

5. The registration process

A user may place an order in the online shop as a guest or as a signed-in user. The registration process is simple and quick. By signing up on the website a user can create their own account, through which they can manage their details and delivery addresses, see the statuses of orders, follow them and manage them.

The user name is the email address the user enters. A confirmation email for the final sign-up is sent to it. By registering in the online shop the user also has a better overview of their purchases.

6. Communication

The provider will contact the user by means of distance communication only where the user does not expressly object to it.

Advertising emails contain the following elements:

clear and unambiguous marking of the advertising message,
a clearly apparent sender,
various promotions and other marketing techniques will be marked as such, and the conditions of taking part in them will be clearly set out,
a clearly presented way of unsubscribing from advertising messages, which the provider will expressly respect.

A user may subscribe to the newsletter and may also unsubscribe in a simple way. The notices cover information about current or future offers, promotions and other advertising messages. Receiving notices is taken to require personal consent, and is not possible where the user does not mark it on registration or does not otherwise sign up to receive them.

7. Disclaimer

The provider endeavours as best it can to ensure that the data published on its pages are up to date and correct. Even so, the properties of items, delivery times or the prices of items may change so quickly that the provider does not manage to correct the data on the website. In such cases the provider will inform the buyer of the changes and allow them to withdraw from the order or to exchange the item ordered.

The provider is not answerable for the content of reviews of items written by visitors. The provider may examine reviews before publication and refuse those that contain obvious untruths or are misleading or offensive. The provider is not answerable for the information in reviews and disclaims any liability arising from the information in them.

Although the provider endeavours to give accurate photographs of the items for sale, all photographs are to be taken as symbolic. Photographs do not guarantee the properties of a product.

8. The buyer's rights

A purchase in the online shop is taken to be made under a distance contract. The language in which the contract is concluded is Slovenian.

In contracts concluded at a distance, the buyer has the right under Article 43c of the Consumer Protection Act to notify the provider within fourteen (14) days that they are withdrawing from the contract, without having to give a reason for their decision. The notice is taken to be timely and valid if the parcel with the returned items is sent within the time limit and in accordance with Article 4 of these terms (Returning items). The only cost borne by the consumer in connection with withdrawal from the contract is the direct cost of returning the goods. If the consumer withdraws from the contract by returning the goods in good time, the provider will return all payments made as soon as possible, and at the latest within 14 days of receiving the notice of withdrawal or of receiving the returned goods.

Where the buyer does not, on the provider's call, settle the purchase price or the advance payment under a proforma invoice issued beforehand as security for the seriousness of concluding the transaction, the buyer is taken not to have accepted the offer and the contract is taken not to have been concluded. The provider informs the buyer of this without delay.

As to exercising their rights, the buyer communicates with the provider by email at info@sitik.si.

9. General conditions of taking part in prize draws and quizzes

The conditions of taking part in prize draws are set out on their own page.

10. Discounts and discount codes

Where the provider prepares promotions for customers with a promotional price or a discount code, the promotions and the discounts are mutually exclusive, unless the online shop states otherwise.

Where a customer returns an item bought at a promotional price, the purchase price is refunded under the conditions set out above. On ordering the same item again, the price of the item is as shown in the online shop at that moment, and discount codes current at that moment may be used with the purchase.

Stična, 3 January 2022