Purchase, payment and delivery

On-line store purchase procedure

Sitik d.o.o. is a company that offers products or services via the internet and in a physical shop (address of the physical shop: Čajnica in zeliščna lekarna patra Simona Ašiča, Stična 17, 1295 Ivančna Gorica).
When you pay the purchase price to Sitik d.o.o., you will receive an invoice together with the products. The on-line store operates on the territory of the Republic of Slovenia and in other EU countries.

You can make purchases as a registered or unregistered user. Before clicking “buy now”, you can still change and correct all elements of the order. Prior to completing the order, you need to agree to the General Terms and Conditions and commit to making the payment. When you click “buy now”, the order will be completed and the order summary will appear on the screen. You will also receive an order confirmation by e-mail. When choosing the pro forma invoice payment, the offer is valid for 5 days from the receipt of the pro forma invoice.

Purchase and contract conclusion procedure
You can always check the information on the status and content of the order on the supplier’s website.
The order processing phases and conditions are provided in the continuation.

Registration:
If you already have a username and password, log in and continue shopping; in the opposite case, complete the registration procedure (optionally).

Selection of products and order submission:
Select products and click “add to cart” to confirm the selection. The contents in the cart can be seen by clicking the cart icon on the right side of the dialogue box. In the cart, you can once again check the price, quantity and properties of the selected products or remove them by clicking “X”. After making any changes, click “update cart”.
Once you are satisfied with the order, click “proceed to checkout”.

Checkout:
Enter the data about the payment method and delivery information into the required fields. In this step, the order can still be changed or cancelled. Confirm the order by clicking “buy now” and agreeing to the terms and conditions.
You can select one of the following four payment methods:
a) Pro forma invoice payment (for delivery or personal pickup): When the order is confirmed, you will receive a pro forma invoice to the e-mail address that you entered when registering or placing the order. The payment deadline is 3 days from pro forma invoice receipt.
b) Credit card payment: You can pay with Visa or Mastercard, or Maestro if you have activated on-line payments at your bank. Sitik d.o.o. uses Stripe for card payments; this is a secure on-line payment system where credit or debit card payments are made in real time.
c) Cash on delivery (for deliveries by Post of Slovenia): You will receive order confirmation to your e-mail address; Post of Slovenia will deliver the ordered products.
d) Payment in the store (only for personal pickup): You will receive order confirmation to your e-mail address; your products will be ready for pickup at our Monk Peter Ašič Herbal Pharmacy and Tea House within 5 working days. You can pay in cash or with payment cards.

Order received:
After submitting the order, you will receive an e-mail confirming that your order has been received. Within an hour from the submitted order, that is, when the order processing phase starts, you have the right to cancel the order and withdraw from the contract remotely (the order must be cancelled by e-mail to info@sitik.si). The order number must be provided. The e-mail address that you use to cancel the order must be the same as the e-mail address which you have used to confirm the purchase. If you do not cancel the order, the order will go into the processing phase.

Order confirmed:
If you do not cancel the order within an hour after placing it, the order goes into further processing where the supplier reviews the order, checks the availability of the ordered products and confirms the order or rejects it by providing the reason. To check the data and ensure a timely delivery, the supplier may contact you to your contact telephone number or via e-mail. Upon order confirmation, the supplier also notifies you about the expected delivery date. The contract of the purchase of the ordered items between you and the supplier is irrevocably concluded at this point.

Order shipped:
The supplier prepares the products within the agreed period, ships them and notifies you via e-mail. The printed invoice is sent in the package with the ordered products.

Delivery and term of delivery:
In Slovenia, the ordered products are usually delivered within 3 to 5 working days. The ordered products are delivered by Post of Slovenia, usually in the morning hours. If there is no one at the specified address at the time of delivery, the courier will leave a notice and you can pick up the products at your post office within the next 14 days. If the delivery address is not in Slovenia, the products will be delivered within the time and method as provided by the shipping company or its contractual partners.

In case of problems with your order:
If you encounter any problem regarding your on-line purchase, please visit our page on the on-line dispute resolution for more information.

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Shipping costs

Shipping costs are determined based on the weight of the final order and the destination country indicated by the buyer.

Delivery prices for Slovenia:
up to 0.5 kg, postage cost: 4.60 €
over 0.5 kg to 2 kg, postage cost: 7,50 €
over 2 kg to 5 kg, postage cost: 8,90 €
over 5 kg to 10 kg, postage cost: 10,50 €
over 10 kg to 15 kg, postage cost: 12,20 €
over 15 kg to 20 kg, postage cost: 13,70 €
over 20 kg to 25 kg, postage cost: 15,70 €

Stična, 01. 04. 2025