General Terms and Conditions

General terms and conditions of the online store or

Online store or is managed by Sitik d.o.o., Cistercijanska opatija Stična.

Company information:

Full name: SITIK proizvodnja in prodaja čajev in drugih sredstev domačega zdravljenja, d.o.o., Cistercijanska opatija Stična
Short name: Sitik d.o.o., Cistercijanska opatija Stična
Address: Stična 17, 1295 Ivančna Gorica, Slovenia

Transaction account: NLB d.d., Ljubljana
IBAN: SI56 0204 1001 5614 768

Registration number: 5624673000
Tax number: SI55234682
Share capital: 8,763.00 EUR
Paypal address:
Phone: +386 (0)1 7877 065

The company is registered at the District Court in Ljubljana under deposit reg. no. 061/11868800 dated June 18th, 1992.

The general conditions of operation and use of the website (hereinafter: online store, Sitik d.o.o., provider) are in accordance with the EU and Slovenian legislation for sales over the Internet. The general conditions determine the operation of the online store and the business relationship between Sitik d. o. o., registered users (hereinafter: users) and buyers of goods or services (hereinafter: buyers).

1. General

The online store is intended for the sale of nutritional products, nutritional supplements, herbal preparations and similar products produced, imported and marketed by Sitik d.o.o.. You can read more about the provider and the online store itself here.

2. Availability of information

Provider undertakes to always provide the customer with the following information:
– company identity (company name and registered office, registration number),
– contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
– essential characteristics of goods or services (including after-sales services),
– product availability (each product or service offered on the website should be available within a reasonable time),
– conditions of product delivery or service performance (method, place and deadline of delivery),
– product prices, which must be clearly and unambiguously determined and from which it must be clear whether they already include taxes and transport costs, the method of payment and delivery,
– explanation of the complaint procedure, including all information about the contact person or customer service department.

3. Offer and origin

The offer in the online store may change daily due to the nature of the business. All prices listed in the online store are final, unless explicitly stated otherwise. All prices include VAT. Prices are valid at the time of placing the order and do not have a predetermined validity. The prices are valid in the case of payment using the indicated payment methods and under the conditions specified in the online store at the time of placing the order. Despite the provider’s efforts to provide up-to-date and accurate product price information in the online store, it may happen that the price information is incorrect. In this case, or in the case that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time the provider will offer the buyer a solution that can be mutually satisfactory. The prices of the articles do not include the price of delivery or postage for sending the articles. The price of delivery or postage depends on the mass (weight) of the ordered items and is displayed in the customer’s basket before confirming the order. The sales contract between the provider and the buyer is concluded at the moment when the provider confirms the order and the buyer receives an email with the status “Order confirmed”. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Sales and discounts
Discounts are not cumulative, unless otherwise stated in the terms of the campaign. One promotional code can be used with each purchase. Likewise, it is not possible to apply a promotional code to items that are already discounted to further reduce the price of the items or the final price in the basket.

Pictorial material and graphics
Photos, pictures or recordings published as part of offers are the property of Sitik d.o.o. or its suppliers and business partners. Photographs, pictures or recordings may be purely symbolic and do not provide the exact characteristics of the product or service, but may only show a symbolic service, offer, company or product or sales campaign. Although the provider tries to provide accurate photos of the items for sale, all photos should be taken as symbolic. Photos do not guarantee product features.

Comments about the products and the provider
The provider is not responsible for the content of comments about products and services written by visitors and users. The provider can review comments before publication and reject those that contain obvious falsehoods, are misleading or offensive. The provider is not responsible for the information in the comments and disclaims any responsibility arising from the information in the comments.

4. Online store purchase process and invoice

Sitik d.o.o. acts as a company that offers goods or services via the Internet and in a physical store (address of the physical store: Pater Simon Ašič’s Teahouse and herbal pharmacy, Stična 17, 1295 Ivančna Gorica, Slovenia).
The buyer pays the purchase price to Sitik d.o.o., and receives an invoice together with the goods. The online store operates in the territory of the Republic of Slovenia and in other EU countries. The package also contains a printed receipt.

Purchase statuses:
Information on the status and content of the order is always available to the customer on the provider’s website. The stages and conditions of order processing are listed below.

Order in queue:
After submitting the order, the buyer receives a notification by e-mail that the order has been accepted into the queue. The buyer has the right to cancel the order and withdraw from the contract remotely within one hour after placing the order, i.e. until the order is processed (the order must be cancelled by e-mail to It is mandatory to write down the order number. The e-mail address from which the buyer cancels the order must match the e-mail address he used when confirming the purchase. If the buyer does not cancel the order, the order goes into further processing.

Order confirmed:
If the buyer does not cancel the order within one hour after submission, the order goes into further processing, during which the provider reviews the order, checks the availability of the ordered items and then confirms the order or rejects it with a reason. The provider can call the customer on his contact phone number or contact him by e-mail to check the data or ensure the accuracy of the delivery. Upon confirmation of the order, the provider also informs the customer by e-mail about the expected delivery date. The contract for the purchase of the ordered items between the buyer and the provider is irrevocably concluded at this stage.

Goods shipped:
The provider prepares the goods within the agreed period, sends them and informs the buyer about this by e-mail.

Returning items
Regarding the return of products, the buyer can agree the return of products with the provider by communicating his intention via e-mail to the address
Items can be returned within 14 days of receiving the item. Goods sold in the online store can be returned by the buyer, but not in the case of product:
– which is sealed and consequently not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery (e.g. sealed food products),
– which belong to groups of products with a required storage regime in a certain temperature range and for which the buyer cannot ensure a suitable temperature regime or is not authorized to measure the temperature with a calibrated instrument and the goods are therefore not suitable for return (e.g. chocolates, ointments, etc.).
– Returned items must be packed in the original sealed packaging and in the same quantity and undamaged. The costs of returning the items are covered by the customer.
– All disputes arising from this title and other possible disputes are settled at the competent court in Ljubljana, Slovenia.

Any dates quoted for delivery of the Goods are indicative only. Time for delivery will not be of the essence of the contract and the seller will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the Goods howsoever caused. The buyer must inspect the goods on delivery and, in the case where goods have been delivered by carrier, sign the required proof of delivery document or collection acceptance document. A signature on that document will constitute conclusive evidence against the buyer of receipt of the quantity of goods indicated on that document free from any apparent defect or damage. The buyer may not reject the goods or any part of them solely on the grounds of short delivery of an instalment. If the goods are alleged to be damaged or defective on delivery, a description of the alleged damage or defect must be given in writing at the time of delivery and signed by or on behalf of the buyer. If the buyer fails to take delivery of the goods, the seller may pursue any remedy legally available including either or both of the following:
– store the goods until actual delivery and charge the Buyer for the cost (including insurance) of storage, together with any other reasonable incidental costs;
– sell the goods at the best price readily obtainable by the seller and (after deducting all storage and selling expenses) charge the buyer for any shortfall below the price. The buyer must advise the seller in writing of any alteration, cancellation or deferral of delivery. The seller reserves the right to make a charge (which will not normally be less than 20% of the cost of the item altered, deferred or cancelled), whether the goods have been taken into stock or not.

Security of purchase
When registering a user on, personal and other data are collected on the basis of the Personal Data Protection Act and the personal consent of the individual. Sitik d.o.o. undertakes all measures to save and keep this data securely and only for the purpose of orders execution, personalized offers, statistical analysis and for the purpose of improving the operation of the online store and services. The enews also includes an exclusive offer, which is intended only for registered subscribers.

5. Registration process

The user can place an order in the online store as a guest or as a registered user. The registration process is easy and fast. By logging in to the website, the user can create his own account, through which he can edit his data, delivery addresses, review order statuses, track them and edit them.
Username is an email address entered by the user. On it, the user receives a confirmation e- mail for final registration. By registering in the online store, the user also has an overview of purchases.

6. Communication

The provider will contact the user via means of remote communication only if the user does not expressly object to this.
Advertising emails contain the following components:
– clear and unambiguous labelling of the advertising message,
– a clearly visible sender,
– various actions, promotions and other marketing techniques will be marked as such, and the conditions of participation in them will also be clearly defined,
– a clearly presented method of unsubscribing from receiving advertising messages, which the provider will expressly respect.

The user can subscribe to receive e-news and unsubscribe in an easy way. E-news notifications include information about current or future offers, promotions and other advertising messages. In order to receive notifications, it is considered that personal consent is required and reception is not possible, if the user does not mark this during registration or does not sign up for receiving in another way.

7. Disclaimer

The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, the characteristics of the articles, the delivery dates or the prices of the articles can change so quickly that the provider is unable to correct the information on the websites. In such cases, the provider will inform the customer about the changes and allow him to withdraw from the order or exchange the ordered item. The provider is not responsible for the content of comments about articles written by visitors. The provider can review comments before publication and reject those that contain obvious falsehoods, are misleading or offensive. The provider is not responsible for the information in the comments and disclaims any responsibility arising from the information in comments. Although the provider tries to provide accurate photos of the items for sale, all photos should be taken as symbolic. Photos do not guarantee product features.

8. Buyer’s right

It is considered that the purchase in the online store is made via a distance contract. The language in which the contract is concluded in Slovenian or English language.
In the case of distance contracts, the buyer has the right to notify the provider within fourteen(14) days that he is withdrawing from the contract, without having to give a reason for his decision. The message is considered to be timely and valid if the shipment with the returned items is submitted within the deadline and in accordance with Article 4 of these General Terms and Conditions (Returning items). The only cost charged to the consumer in connection with withdrawal from the contract is the direct cost of returning the goods. If the consumer withdraws from the contract by returning the goods in time, the provider will return all payments made to him as soon as possible, but no later than within 14 days after receiving the notice of withdrawal from the contract and after receiving the returned goods.
If the buyer does not settle the purchase price or the advance payment according to the previously issued proforma invoice as security for the seriousness of the conclusion of the transaction at the request of the provider, it is considered that the buyer has not accepted the offer and that the contract has not been concluded. The provider immediately informs the buyer about this.

Regarding exercising his rights, the buyer communicates with the provider via e-mail at

9. Discounts and discount codes

If the provider prepares promotions for customers with a promotional price or a discount code, the promotions and discounts are mutually exclusive, unless otherwise stated in the online store.

If the customer returns an item purchased at a promotional price, the purchase price will be refunded under the conditions stated above. When re-ordering the same article, the price of the article is as shown in the online store at that moment, and the discount codes that are valid at that moment can be used during the purchase.

Stična, 3. 1. 2022